Refund Policy

At Dun Safar Travels, we strive to provide the best travel experience to our customers. This Refund Policy outlines the terms under which refunds may be issued for bookings made through our website or directly with us.

1. Booking Confirmation

All bookings are confirmed only after the required payment has been successfully received. Please verify all travel details before completing your booking.

2. Cancellation by Customer

Refunds for cancellations are subject to the terms applicable to the booked service.

• Cancellation charges may apply depending on the type of booking and the time of cancellation.
• Any non-refundable charges imposed by hotels, transport providers, or other third-party vendors will be deducted from the refund amount.
• Refund eligibility will be communicated after reviewing the cancellation request.

3. Cancellation by Dun Safar Travels

If Dun Safar Travels is unable to provide the booked service due to operational reasons, customers may be offered:

• An alternative travel arrangement, or
• A refund of the amount paid, subject to deductions for any non-refundable third-party charges, where applicable.

4. Non-Refundable Situations

Refunds will generally not be provided in the following cases:

• No-show by the customer.
• Failure to arrive at the pickup location on time.
• Voluntary early termination of the tour or journey.
• Unused services after the trip has commenced.
• Cancellation due to incomplete or incorrect information provided by the customer.
• Bookings specifically marked as non-refundable.

5. Force Majeure

No refund or only a partial refund may be applicable for cancellations or interruptions caused by events beyond our control, including but not limited to:

• Natural disasters
• Landslides
• Heavy rainfall or snowfall
• Road closures
• Government restrictions
• Political unrest
• Strikes
• Pandemics
• Any other unforeseen circumstances

In such situations, refunds will depend on the policies of hotels, transport providers, and other service partners.

6. Refund Processing

• Approved refunds will be processed through the original mode of payment wherever possible.
• Refunds generally take 7–14 business days to reflect in the customer’s account, depending on the bank or payment provider.
• Processing time may vary due to banking procedures.

7. Third-Party Services

For hotel bookings, transport services, activities, or other third-party arrangements, refund policies may differ. Any refund will be subject to the terms and conditions of the respective service provider.

8. Contact Us

If you have any questions regarding refunds or wish to request a cancellation, please contact Dun Safar Travels using the contact details available on our website.

By booking with Dun Safar Travels, you acknowledge that you have read, understood, and agreed to this Refund Policy.